Do you have a physical store?
At the moment, we do not have a physical store.
Will you be opening one soon?
No plans as of now but please follow us on Instagram and Facebook to get updates!
Are sizes unisex? How do I figure out my size?
Our shoes are unisex, please refer to our size guide to figure out what your size is.
Can I backorder an item that is out of stock?
We're really glad you love our sneakers, one thing that makes them special is that many styles are unique and only produced in limited quantities. So please choose from our available sizes and styles and grab them while they're available!
Are there any shipping costs?
No! Shipping is free on all online orders!
When will I receive my order?
A typical order is delivered within 3 – 5 business days upon payment of your order.
Once you have placed an order, you may receive a series of status messages:
1. Awaiting Payment - We have received your order details and are awaiting payment via Bank Deposit
2. Payment Received - We have received your payment (usually updated within 24 hours)
3. Order Shipped - Your order has been shipped and will arrive in 2 - 3 days.
Where do you ship?
We currently ship only within the Philippines. Your shipping location must also be covered by local domestic courier services such as LBC, JRS, and Air 21.
Can I ship outside the Philippines?
Shipping outside the Philippines is currently not available but please contact us through messenger to inquire.
Can my shipping address be different from my billing address?
Yes. You may use credit cards that have not been issued from the Philippines to pay for your order. However, the shipping address must always be a Philippine address.
Can I track my order?
We will send you a tracking number once available but please feel free to contact us through messenger at Maz Brasil Philippines to follow-up. In addition, we will also send you update e-mails once your order has been shipped.
What is your Returns policy?
We are currently implementing a Limited Returns Policy. Please read the Shipping and Returns page for more details of our Limited Returns Policy.
What payment methods are accepted?
We accept deposit payments via BPI Bank Deposit. We also accept all major credit cards via Paypal.
Is it safe to purchase over the internet?
Yes, there is no reason to worry of losing personal information when you pay online through PayPal. The entire process will be running on a 128 bit SSL protocol over the Internet. Moreover, PayPal is the world leader in online payments. It has over 164 million registered users in 190 countries and is owned by eBay, one of the world's largest internet companies. For more information, please visit their website at PayPal.com
When you are entering your credit card details, you will know if the website is in the secure mode once you see a “padlock” icon at the bottom of your web browser or on the address bar.